For all online orders freight will not be included during the Checkout process. Once the order is received the freight rate will be determined (based on size/quantity/location) and billed to the credit card on file. We are more than happy to quote freight for any order, just call us at 888-249-8214, or email us with the beam sizes, quantity and delivery zip code.
Our beams are pre-inspected and packaged in boxes and shipped via common carrier (truck) directly to your home/jobsite. Please be sure to open all boxes and inspect all beams before the driver leaves. In the rare instance where freight damage is found, please reject the damaged portion and note the damage on the driver’s delivery receipt. At that time, please give us a call at and we will issue your replacements immediately. Failure to follow these instructions could result in a loss of merchandise that would be coming to you. If material is signed for free and clear and damage is noted after the driver leaves most trucking companies will only offer 1/3 of the material cost for a claim, so it is very important to inspect the material once it arrives.
Full payment is required prior to production for all materials. We accept Visa, Mastercard and American Express. We also accept check or money order, however we must have full payment in hand before any materials will ship.
At Old World Traditions, we do our best to work with the customer if any modifications need to be made to an order. However, limitations do exist. Many of our faux beams (Doug Fir, Vintage, Rough Sewn, Hand Hewn, and Heavy Sandblast) are custom and made to order. Your order can be cancelled within 48 hrs of the time of purchase to receive a full refund. Once items are put into production there can be no cancellations, modifications or changes to your order. We cannot accept returns for custom and Made to Order materials. After 48 hours from the original purchase, any refunds or credits will be given at the sole discretion of Old World Traditions.
Our stock items can be returned within 5 days of receipt of the material. Return freight is the responsibility of the customer and non prepaid freight will be rejected. The shipment will also be subject to a 30% restocking fee and must be in resellable condition or no credit will be given. All shipments run the risk of damage and we reserve the right to reject damaged materials. An RMA (available upon request from Old World Traditions) will need to accompany any returned material. A return shipment without an RMA will not be accepted.